1. Introduction
PT Krafting Teknologi Indonesia ("Kraftek", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with our integrations, specifically the WhatsApp Cloud API and Threads API.
2. Information We Collect
We may collect information about you in a variety of ways. The information we may collect includes:
- WhatsApp Cloud API Data: Phone numbers, WhatsApp display names, messaging metadata, message contents (to facilitate communication), and interaction timestamps.
- Threads Integration Data: Threads user profile information, media items, and interaction history if you interact with our Threads features.
- Usage Data & Metadata: Information automatically collected when accessing our services, such as IP addresses, browser types, and operating systems.
3. How We Use Your Information
We use the information we collect to provide and improve our services, including:
- To facilitate and operate WhatsApp-based messaging, notification systems, and customer support via the WhatsApp Cloud API.
- To retrieve and display Threads content and interactions in connection with our products.
- To maintain, optimize, and secure our website and technical infrastructure.
- To comply with legal obligations and enforce our terms.
4. Data Sharing & Third-Party Services
We do not sell, rent, or trade your personal data. We share information only with third-party service providers (such as Meta Platforms, Inc. for WhatsApp and Threads APIs) to the extent necessary to deliver our services, or when required to do so by law.
5. Data Retention & Deletion
We retain personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy. You have the right to request access to or deletion of your personal data at any time. To request data deletion, please contact us at [email protected]. We will process and respond to your request within 30 days.
6. Contact Information
If you have any questions or concerns about this Privacy Policy, please reach out to us at: